Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, you may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, your item must meet the following requirements:

  • The return request must be submitted within 30 days after delivery.
  • The item must be unused, unworn, and in its original condition.
  • The item must include original packaging, tags, and accessories (if applicable).
  • Proof of purchase or order details must be provided.

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or customized products
  • Gift cards
  • Clearance or final sale items
  • Products damaged due to misuse, improper handling, or normal wear and tear
  • Items missing original packaging

How to Request a Return

To request a return, please contact our customer support team:

Email: tophergaston97@outlook.com

Please include the following information:

  • Order number
  • Product name
  • Reason for return
  • Photos or videos of the issue (if applicable)

Our team will review your request and provide further return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged
  • The wrong item was shipped
  • The product has a manufacturing defect

We recommend using a trackable shipping service for all returns.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

We will review your request and provide an appropriate solution.

Contact Us

For any questions regarding returns and refunds, please contact:

Email: tophergaston97@outlook.com